Insurance Training and Coaching

Chris Haines

Chris Haines

Contact: chanes@dentalconsultantconnection.com

Chris is the founder of Dental WebSmart Insurance Solutions, LLC providing implementation and training of EFT & ERA Technology driven insurance systems to improve a Dental practices cash flow.

With 35 years experience Chris’s education, practice management and clinical skills have allowed her to provide a modernized Insurance technology driven system to her consulting services by engaging the Dental Provider, clearinghouse and payer in simplifying the EFT payment set up and has implemented the newest methods for proper EFT Revenue cycle management.   Click for more.

Colleen Huff, FAADOM

Colleen Huff, FAADOM

Insurance Specialist

Contact: chuff@dentalconsultantconnection.com

Colleen Huff has been in the dental field for 20+ years now. Her dental career began as a Customer Service Rep for Metlife Dental in Utica, NY. From there a move to New Jersey introduced her to the world of dental offices and she has been there ever since. Colleen honed her office skills for about 7 years before taking on the world of Management in 2001. Colleen has been an independent consultant for numerous office throughout the country. She has helped to grow a practice from the ground up as well as re-organize established practices. Colleen is the founder/president of the Buffalo/WNY Chapter of AADOM- (D.E.N.T.A.L. Study Group) and an active member of AADOM along with being one of their first Ambassadors. Colleen achieved her fellowship with AADOM in 2015. With a strong belief in the value of networking and the sharing of knowledge she continues to grow her chapter by bringing the top dental practice management consultants to the Buffalo area. She continues to run the offices of Patricia Haberman DDS and Mira Edgerton D.D.S. Ph.D.  Click for more.

Dana Moss

Dana Moss

PPO Practice Builder

Contact: dmoss@dentalconsultantconnection.com

Dana Moss, founder and owner of PPO Dental Consulting, LLC Dana is a dental business coach with a focus on front office systems. She is a money finder, PPO practice builder, and team motivator, ready to empower dental practices to increase profitability without sacrificing service-oriented care. Dana has refined the fundamental solutions for developing a patient centered and lucrative PPO practice.  Click for more.

Teresa Sheppard

Teresa Sheppard

Contact: TSheppard@dentalconsultantconnection.com

Theresa is a Registered Dental Assistant, speaker & author with experience in all clinical and management aspects of the dental office.  This coupled with her extensive hands-on, front lines experience of over 35 years, including over 25 years as an office manager, uniquely qualifies her to train dental teams. She speaks on Risk Management, HIPAA, Insurance Coding and Billing, & Mouth-Body Connection.  Click for more.

Christine Taxin

Christine Taxin

Medical to Dental Cross-Codes Billing

Contact: ctaxin@dentalconsultantconnection.com

Christine Taxin – Medical to dental cross-code billing, administrative systems, internal and external marketing and financial planning. With over 20 years of experience in the dental and medical fields, Christine Taxin’s passion is improving practice performance and increasing profitability through communication, team training, and goal setting. Her workshop and lecture attendees benefit from her expertise in medical to dental cross-code billing, administrative systems, internal and external marketing and financial planning. Click for more.

Marketing and Start-up Dental Practices

Robin Morrison

Robin Morrison

Dental Marketing Branding and Customized Marketing Campaigns - Start-up Dental Practice Specialist

Contact: robin@dentalconsultantconnection.com

Robin Morrison’s passion for dentistry and health care, combined with her entrepreneurial spirit, lead her to become the founder of two successful companies. She is the president of RLM Healthcare Marketing & Consulting, Inc., founded in 1997, and Dental Consultant Connection, founded in 2011. Robin began her career in dentistry in 1981, working in an exceptional dental practice as an office administrator and marketing director. In 1997, she began to live her dream and launched her first business, RLM Healthcare Marketing & Consulting. Click for more.

Minal Sampat, BA, RDH

Minal Sampat, BA, RDH

Dental Marketing Branding and Customized Marketing Campaigns

Contact: msampat@dentalconsultantconnection.com

Minal Sampat, RDH is a national speaker, marketing strategist, and a social media coach. Born in India, raised in the U.S. Virgin Islands, and an alumnus of Rutgers University, Minal has over a decade of dental marketing experience and launched her first company by breaking a Guinness World Record. As a millennial, Minal grew up in the age of social media and leverages her knowledge of technology to create marketing plans that produce results. As a marketing strategist and speaker, she is known for her upbeat personality and ability to authentically connect with her audience. As a sought-after thought leader, she consistently shares strategies that can be implemented right away. She has been featured in Forbes, The Huffington Post, Dentistry IQ, DrBiscupid, and numerous other publications, podcasts, and interviews.  Click for more.

Hygiene/Periodontal Programs and Coaching

Jamie Marboe, RDH, BS

Jamie Marboe, RDH, BS

Dental Hygiene Coach

Contact: jmarboe@dentalconsultantconnection.com

Jamie Marboe, RDH, BS has over 30 years’ experience in dentistry. During this time she has been a hygiene consultant, licensed hygienist, university clinical instructor, software trainer and dental assistant. After receiving her certificate of dental assisting, Jamie fulfilled her dream of becoming a dental hygienist when she graduated with a Bachelor of Science degree from Idaho State University. She then went on to be a clinical instructor at Idaho State allowing her to share in her passion for teaching. In 2010, Jamie became a certified Eagle soft trainer. With such a comprehensive background, she enjoys going into private practices coaching the staff on how to become a complete, high performing team using hygiene as the practice backbone and their practice management system as THE tool to improve efficiency while decreasing headaches! Jamie still enjoys working as a hygienist in private practice and loves attending continuing education courses. With such comprehensive experience, Jamie is of great value to any practice she is involved with. She is a native of California and lives in SE Idaho.  Click for more.

Colleen Rutledge, RDH

Colleen Rutledge, RDH

Dental Hygiene Coach

Contact: crutledge@dentalconsultantconnection.com

Colleen’s pioneering approach will help you revolutionize your existing hygiene department, increase hygiene production, and bring it to the level of periodontal therapy.

Colleen Rutledge is a hygiene coach, writer and well-respected dental hygienist who speaks nationally on the non-surgical approach to managing periodontal disease. Her professional career began over 30 years ago in Philadelphia after completing a dental assisting externship at Temple University and graduating class president from National School of Health Technology. She pursued a degree in Dental Hygiene at Coastal Carolina Community College in North Carolina and was the recipient of the Hu-Friedy Golden Scaler Award. Employed by both insurance-driven and fee-for-service practices, Colleen diligently incorporated ultrasonics, locally-applied antimicrobials and host modulation in conjunction with several modalities of periodontal therapy. Her excellent communication skills and experience in delivering exceptional hygiene services subsequently increased daily hygiene production by 40%.  Click for more.

Sleep Apnea

Jan Palmer, FAADOM

Jan Palmer, FAADOM

Sleep Apnea Insurance and Admin Coaching

Contact: jpalmer@dentalconsultantconnection.com

Practicing dental sleep medicine is a goal for many, but a reality for few. The complexity of the insurance reimbursement process has provided enough frustration that many dental offices abandon the potentially lifesaving and profitable area of practice. Ms. Palmer has, over the years, developed strategies designed to connect the essential services patients require to the well-deserved insurance reimbursement. Ms. Palmer works with offices from all over the county to establish functional and sustainable billing protocols for sleep apnea procedures. She trains on proper medical documentation and the break-down of policies for Medicare and private insurances.  Click for more.

Compliance and Risk Management

Leslie Canham, CDA, RDA, CSP

Leslie Canham, CDA, RDA, CSP

HIPAA and OSHA Compliance Training

Contact: lcanham@dentalconsultantconnection.com

Leslie Canham, is a speaker and consultant specializing in Infection Control, OSHA Compliance, Dental Practice Act, HIPAA regulations, and a variety of subjects surrounding accommodating and treating special needs patients. In dentistry since 1972, Leslie lectures nationally and internationally and has earned the reputation as an outstanding speaker in dentistry. Her fast paced, entertaining programs deliver up to date accurate information that dental teams can relate to.  For the 4th year in a row, she has been listed as a “Leader in Consulting” by Dentistry Today.  Click for more.

Linda Harvey, RDH, MS, LHRM

Linda Harvey, RDH, MS, LHRM

HIPAA and OSHA Compliance Training

Contact: lharvey@dentalconsultantconnection.com

As a licensed Healthcare Risk Manager and veteran dental professional, Linda teaches dentists and their teams how to protect their patients, practices and themselves.  Linda speaks and consults nationally in the areas of risk management, regulatory compliance, remediation courses and dental record audits.  She draws from real-world experience having worked with offices that have undergone HIPAA, OSHA and Board of Dentistry audits.  Attorneys, insurers and consultants across the country place their trust in Linda and her team of credentialed compliance consultants.  Click for more.

Roy Shelburne, DDS

Roy Shelburne, DDS

Compliance and Record Keeping

Contact: rshelburne@dentalconsultantconnection.com

Most healthcare professionals live in fear of litigation but few worry about going to prison. Dr. Shelburne became aware that he was a target of an investigation when the FBI broke down the back door of his office and confiscated all his business and dental records. Over the course of the next 3 years no aspect of his life was left unexamined. Roy was found guilty of healthcare fraud, racketeering, money laundering in March of 2008. He was sentenced to 24 months in Federal Prison and was ordered to pay fines and restitution. Roy is presently serving a 3-year period of supervised probation.  Click for more.

Practice Transitions

Robert F. Spiel, MBA

Robert F. Spiel, MBA

Transition Management Services

Contact: rspiel@dentalconsultantconnection.com

My company philosophy is to provide comprehensive practice management and transition management services that are customized and get long term results.  My emphasis is in building cultures of genuine leaders at all levels in a practice (from Dr and Partner level down to sterilization tech) who provide exceptional patient care, truly find joy serving patients and each other, and continue to excel and grow.     Specialties include practice transitions, group facilitation and training, personal and group leadership training and coaching, strategic practice planning, key stake holder surveys, and operational systems analysis and recalibration.  I am also a member of the Speaking Consulting Network and a board member of Climb for a Cause.  I have had the opportunity to publish in the Progressive Dentist, Progressive Orthodontist, Dental Economics, AADOM Observer, AADGP Contact and have a co-authored article coming out in AGD Impact.   I welcome speaking at major and minor meetings, as well as study groups and group practice training sessions — providing  presentations and key notes throughout the US and internationally.  I serve clients throughout the country and in Canada.  Click for more.

Team Building and Communications

Janet Hagerman RDH BS

Janet Hagerman RDH BS

Contact: jhagerman@dentalconsultantconnection.com

Janet Hagerman is known as the ultimate Implementation Innovator – showing teams how to transform their best clinical intentions into enrolling patients in enduring relationships that result in trust, treatment, health, productivity and profit.  A key dental industry thought leader, Janet is known for her creative expertise in communication, leadership and motivation.  From “Selling Dentistry ~ Ethically.Elegantly.Effectively” to cultivating personal and professional potential, Janet empowers teams and individuals to maximize their potential.  Click for more.

Judy Kay Mausolf

Judy Kay Mausolf

Practice Management Team Building & Communication Specialist

Contact: jmausolf@dentalconsultantconnection.com

Judy Kay Mausolf owner and president of Practice Solutions Inc, is a dental practice management coach, speaker and author with expertise in communication and team relationships.  She coaches dentists and managers who want to be better leaders, get their teams to work together better and ultimately grow their practice. She does this by developing leadership, broadening mindsets, elevating attitude, strengthening communication and developing skills to build happy, healthy and high performing relationships! Judy Kay’s work is really built around what she refers to as the R.I.S.E. Philosophy.  It’s a concept of best practices to help the ENTIRE team RISE to success. She is President of National Speakers Association Minnesota Chapter (2012-13), and a member of the National Speakers Association, Academy of Dental Management Consultants, Speaking Consulting Network and an Advanced Transformational Trainer TM.  She is author of Rise & Shine; An Evolutionary Journey to Get Out of Your Way and On Your Way to Success, anda contributing author for The Progressive Dentist, Dental Economics, Dentistry IQ, AGD Impact, First Impression, Pink Tooth and the Observer.  She also publishes a monthly newsletter entitled “Show Your Shine”.  Click for more.

Lynne Leggett, BS

Lynne Leggett, BS

Practice Management Team Building & Communication Expert

Contact: LLeggett@dentalconsultantconnection.com

Lynne is known for her expertise in creating a team from employees so dental practices can reach their full potential and profitability.  As the Founder and CEO of Victory Dental Management LLC, Lynne has over 25 years of business experience in several different industries – dentistry, medical, pharmacy, sales, transportation, logistics, and project management. Using her diverse experience, she creates a unique plan for each client so that optimum results are achieved.  Click for more.

Leadership and Human Relations

Dr. Tanya Brown

Dr. Tanya Brown

Fee for Service Practices – Team Coaching

Contact: tbrown@dentalconsultantconnection.com

Dr. Tanya Brown, a leader in healthcare management, founded The Center for Cosmetic & Restorative Dentistry in 2001. Dr. Tanya Brown brings unique experience to dental teams & dental practices because she has worked in every area of a dental practice from chair side dental assistant to practice administrator to owner dentist.  Dr. Brown is one of a select group of dentists (1% nationally) who have completed the core curriculum at the Dawson Academy of Advanced Dentistry in St. Petersburg, Florida.  Dr. Brown is an active member in the American Academy of Cosmetic Dentistry, the Academy of General Dentistry, and the American Dental Association.  In addition, she is also a member of the Academy of Professional Speakers and the Speaking Consulting Network. Her experience in clinical dentistry and business offers you solutions for your success.  Click for more.

Kristine A. Berry RDH, MSEC (Hodsdon)

Kristine A. Berry RDH, MSEC (Hodsdon)

Contact: KBerry@dentalconsultantconnection.com

Kristine is a sought-after performance coach and has been called the “career whisperer.”  She realizes many growing businesses have limited time and energy for training and development AND they have valued and loyal team members who want to up-level their kill-set so their knowledge, skills and abilities grow and mature with the changing needs of the business.  Click for more.

Practice Management

Jeff Blackburn, DDS, FAGD

Jeff Blackburn, DDS, FAGD

Contact: jblackburn@dentalconsultantconnection.com

Award-winning dentist, Dr. Jeff Blackburn has been one of Richmond’s best known general, cosmetic and sedation dentists for over 38 years. After graduating from dental school in 1985, Dr. Blackburn opened his dental practice with a commitment to provide the highest quality of care and best customer service possible. During his career he developed a truly one-of-a-kind experience for people to transform their smiles and oral health. More than 20,000 patients have come through his doors to take advantage of Dr. Blackburn’s treatment philosophy and care. Through proper systems, techniques and skill development, Dr. Blackburn also became one of America’s top producing dentists.   Click for more.

David Black, DDS

David Black, DDS

Dentist to Dentist Coaching

Contact: dblack@dentalconsultantconnection.com

Dr Black’s 43+ years of clinical experience, mentors such as Drs. Pankey and Dawson, and integration of information from four major consulting firms give Dr Black expertise in a wide range of topics. He is certified in Waterlase and CEREC technology, along with the classic occlusal theory of the masters. He is a 1971 graduate of West Virginia University School of Dentistry, and continued with occlusal therapy and cosmetic continuums on an ongoing basis. He has published on various topics in dental journals and is an adjunct instructor for dental students and residents in local free clinics and a hospital-based residency program. He has helped spearhead local Missions of Mercy programs, and represents the area component as board member to the Virginia Dental Association.   Click for more.

Denise Ciardello

Denise Ciardello

Team Building and Training

Contact: dciardello@dentalconsultantconnection.com

Denise Ciardello is a professional speaker, published author, & co-founder of Global Team Solutions, a practice management consulting firm specializing in Team Building and Team Training.  She an expert in efficient business systems & helping practices improve marketing results, professional image & the bottom line.  Her enthusiasm & knowledge for the dental profession has motivated & directed many dental teams.  She brings this experience, insight and creativity into her management style, along with a bit of humor. Denise is co-author of OMG! 😉 Office Management Guide, which is used in workshops and office throughout the country to assist office managers in dealing with their daily tasks.  Denise has been a Certified Dentrix trainer since 2005.  In 2010, Dentrix awarded her the coveted title of Trainer of the Year.  She is a member of the Academy of Dental Management Consultants (ADMC), Hill Country Women in Business, Toastmasters International, Directory of Dental Speakers and is also certified with Bent Ericksen & Associates as an employment law consultant and Drake P3 Integrated Performance Management System consultant. Originally from Houston, Denise has roots deep in the heart of Texas; as a Navy wife for 26 years, she has lived all over the world. Denise currently resides in the beautiful Texas hill country with her husband.  Click for more.

Janice Janssen, RDH, CFE

Janice Janssen, RDH, CFE

Team Building and Training

Contact: jjanssen@dentalconsultantconnection.com

Janice Janssen is the co-founder of Global Team Solutions, a practice management consulting firm specializing in Team Building and Team Training.  Her clinical expertise along with her well rounded management experience positions her to provide clients with the quality of consulting services her clients have come to expect. Her zeal for a proven successful periodontal program is of upmost importance when working with dental hygienists around the country. Janice is co-author of OMG! 😉 Office Management Guide, which is used in workshops and office throughout the country to assist office managers in dealing with their daily tasks.  Janice has been a Certified Dentrix trainer since 2004.  She is also a member of the Academy of Dental Management Consultants (ADMC), and certified with Bent Ericksen & Associates as an employment law consultant and Drake P3 Integrated Performance Management System consultant.  Janice has successfully met the ACFE’s character, experience and education requirements for the Certified Fraud Examiner (CFE) credential which positions her as an expert in educating dentists to deter fraud and embezzlement in their practice. Janice was born, and still resides, in St. Louis, MO with her husband and four wonderful children.   Click for more.

Candice Martin

Candice Martin

Practice Management & Efficiency Expert.

Contact: cmartin@dentalconsultantconnection.com

Candice will implement systems that will immediately increase production, decrease stress so that you can have the successful practice you’ve always envisioned. Efficiency expert Candice Martin simplifies practice systems and protocols making them easy for dental teams to apply. Candice got her start in dentistry as a 16-year old file clerk. In the 30+ years since that time, she has worked in nearly every position in a dental office. The knowledge and skills gained through these hands-on experiences enable Candice to expertly guide dental teams to their next level of success.  Click for more.

Shelley Renee

Shelley Renee

Money finder and team mover! Regardless of the starting point, Shelley leaves you with the peaceful, productive and profitable practice you have always wanted.

Contact: srenee@dentalconsultantconnection.com

My name is Shelley Renee and I run a dental consulting business. I work with dentists who want to get systems in place and build a dream practice. As a speaker, my presentations offer tools to smooth out the work day and create a better workplace. Shelly is a member of the Academy of Dental Management Consultants, Speaking Consulting Network, Directory of Dental Speakers, American Association of Dental Office Managers.  Click for more.

Jennifer Schultz, RDH

Jennifer Schultz, RDH

Jennifer Schultz, RDH – Online Practice Monitoring and Phone Coaching

Contact: jschultz@dentalconsultantconnection.com

Jennifer Schultz, R.D.H. has contagious energy and passion for dental hygiene and dentistry. She possesses an exceptional blend of clinical, management and technological expertise. Jennifer has over fifteen years combined experience as a clinical hygienist and practice management consultant. She understands and appreciates the multi-faceted, inter-connected and unique challenges of having the clinical side and business side of dentistry “work.” Jennifer’s phone coaching and online practice monitoring program gives dentists the tools needed to easily identify practice successes, trends, challenges and untapped potential as well as providing an objective, expert point of view on the practice.  The monthly coaching calls provide the opportunity to create solutions for the challenges and untapped potential.  Regardless of where you are at with your business, it always comes back to the numbers and this is one of the easiest, most efficient systems for tracking them.   Click for more.

Chartless Transition

Dayna Johnson

Dayna Johnson

Chartless Transition Training That Takes The Intimidation Out of Going Chartless

Contact: djohnson@dentalconsultantconnection.com

Dayna Johnson has helped dental offices from around the country easily transition down the path to paperless using her years of experience as a dental office manager and Certified Dentrix Trainer.  As one of the Pacific Northwest’s most trusted consultants, she gives a straightforward and complete assessment for each of her clients. No two dental offices are alike, and Dayna channels her passion for going chartless to help each of her clients fulfill their goals and increase their profitability. Dayna’s expertise has helped her earn prestigious honors such as . . .

  • Spirit Award for Independent Certified Dentrix Trainers for her loyalty and dedication to the Henry Schein brand
  • Teaching Dentrix seminars for Henry Schein throughout the United States
  • Authors the national blog for dental office managers for Dentrix users
  • Featured speaker at the Business of Dentistry conference in Las Vegas.

Click for more.

Embezzlement

David Harris

David Harris

Licensed Private Investigator Specializes in the detection, investigation and remediation of embezzlements committed against dentists

Contact: dharris@dentalconsultantconnection.com

David Harris is a licensed private investigator, with a graduate business degree and a professional accounting designation. He is the President of Prosperident, the only company in North America specializing in the detection, investigation and remediation of embezzlements committed against dentists. Over his twenty years in practice, David has been involved in the investigation of hundreds of thefts and has frequently had the pleasure of hearing cell doors slam shut on perpetrators. David has lectured at several universities in the faculties of dentistry, business and law. He is also a member of the Academy of Dental Management Consultants. Frequently quoted in literature, he has been referred to as “The Dental Fraud Guru”. David has spoken at regional, national and international dental conferences on the subject of frauds committed against dentists. He is a highly entertaining and engaging speaker who draws on a vast amount of experience in his field. Click for more.

Business Coaching

David Striegel, Ph.D.

David Striegel, Ph.D.

David Striegel, Ph.D. – Business coach specializing in maximizing performance (team and individual) and profitability in dental practices.

Contact: dstriegel@dentalconsultantconnection.com

Dave’s unique background, with a Ph.D. in performance psychology from UVA, coupled with his highly engaging yet no-nonsense style have led to over 15 years of success as a consultant, coach and speaker nationally to many high performance organizations including dentists, business entrepreneurs, Fortune 500 executives, professional athletes, top educators and law enforcement specialists including FBI Hostage Rescue Teams and members of the military’s Special Forces. In addition, Dave has spent the last 5 years coaching and co-managing more than 90 dental practices through his work with Practice Enhancement Group, a financial performance firm. This experience has enabled Dave to successfully target two of the common frustrations dentists face in running their practices: elevating their team and enhancing their profit. Click for more.

Financial Advisor

James R. Pitts II DMD

James R. Pitts II DMD

Professional Financial Strategies

Contact: jpitts@dentalconsultantconnection.com

We pride ourselves on helping our clients succeed in their financial lives.

My background consists of 26 years of clinical dentistry. I started a solo practice and grew it to the top 1% nationwide. Using financial planning techniques and strategies, I was able to save and invest wisely so that age 51 I retired financially independent and debt free. For the last several years my passion has been to help other people build, grow and manage their wealth.  Click for more.

Accounts Receivable

Andy Cleveland

Andy Cleveland

Contact: acleveland@dentalconsultantconnection.com

Andy Cleveland, “The Dental Accounts Receivable Ninja” has been in the Revenue cycle space for almost 20 years and has served a variety of capacities. He started working with dental practices on the collections floor motivating difficult patients to pay on everything from hygiene visits to full mouth restorations.  Learning the business from the ground up, he developed a proficiency in recovering lost revenues and rose to the top of his field.  Click for more.